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Return Policy

1. General Return Period2. Eligibility for Return3. How to Start a Return4. Restocking Fees5. Shipping Costs for Returns6. Refunds7. Non-Returnable Items and Exceptions8. Damaged, Defective, or Incorrect Items

We want you to be completely satisfied with your purchase from Carpenter's Stop. If you are not satisfied, you may return your item(s) according to the policy outlined below.

1. General Return Period

We offer a 30-day return or exchange period for most items from the date of purchase or delivery.

2. Eligibility for Return

To be eligible for a return or exchange, all items must meet the following criteria:

  • Condition: The item must be unused, uninstalled, and in the exact same condition that you received it.
  • Packaging: The item must be in its original, undamaged packaging, with all components, manuals, and accessories included.
  • Proof of Purchase: You must provide the original receipt, invoice, or other proof of purchase.

Items that are not in a new, resalable condition will be subject to inspection and may be refused or incur a restocking fee.

3. How to Start a Return

All returns must be pre-authorized. To initiate a return, please follow these steps:

  1. Contact Us: Email us at [Insert Store Email Address Here] or call us at [Insert Store Phone Number Here] within the 30-day return window.
  2. Provide Details: Include your name, order number, the item(s) you wish to return, and the reason for the return.
  3. Receive Authorization: If your return is approved, we will issue you a Return Authorization (RA) number and provide instructions on how and where to send your package.
  4. Ship the Item: Clearly write the RA number on the outside of the return package. Items returned without a valid RA number may be refused and returned to the customer at their expense.

4. Restocking Fees

  • Returns within 30 days: No restocking fee will be applied for eligible returns requested within the 30-day period.
  • Returns after 30 days: Returns may not be accepted after 30 days. However, at our discretion, an item may be accepted with a restocking fee of 20% of the original purchase price.
  • Non-Resalable Condition: Items returned that are missing components, damaged, or otherwise not in new, resalable condition may be subject to a restocking fee of up to 50% or may be refused.

5. Shipping Costs for Returns

  • Customer Responsibility (Change of Mind): For items returned due to a "change of mind" or incorrect ordering, the customer is responsible for all return shipping costs. We recommend using a trackable and insured shipping service.
  • Carpenter's Stop Responsibility (Defective/Error): If the return is a result of our error (e.g., you received a defective or incorrect item), we will cover the return shipping costs by providing a prepaid return label.

6. Refunds

Once your return is received and inspected, we will send you an email notification. If the return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.

  • Please allow 5-10 business days for the credit to appear on your statement.
  • Original shipping charges are non-refundable unless the item was defective or the wrong item was shipped.

7. Non-Returnable Items and Exceptions

The following items are generally not eligible for return, exchange, or refund:

  • Clearance or Sale Items: Items marked as "Final Sale" or "Clearance."
  • Custom or Special-Order Items: Products that were customized, personalized, or specially ordered for you.
  • Installed or Modified Items: Any product that has been installed, disassembled, welded, cut, or otherwise modified.
  • Electrical Components: Due to their sensitive nature, electrical items that have been plugged in or installed are generally non-returnable.

8. Damaged, Defective, or Incorrect Items

If your order is damaged in transit, defective upon arrival, or if you received the wrong item:

  1. Inspect Immediately: Please inspect your order immediately upon receipt.
  2. Report Claims: You must contact us within 48 hours of delivery to report any damage, defect, or discrepancy.
  3. Provide Documentation: Send an email with your order number and supporting photos of the damage and the original packaging.
  4. We will assess the issue and work to provide a prompt replacement, repair, or full refund, including covering the return shipping costs. Do not discard the original boxes or packaging.